Privacy Policy

Effective Date: November 20, 2025

At MAI (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, join our waitlist, or sign up to receive updates, early access, or product announcements.

Information We Collect
We may collect the following types of information when you interact with our website: 
A. Information You Provide Directly

  • Name and contact details
  • Email address
  • Shipping and billing addresses
  • Payment information (processed securely via third-party providers)
  • Order details and product preferences
  • Information submitted through forms, such as waitlist signups, customer support requests, or account creation

B. Information Collected Automatically

  • IP address and device information
  • Browser type and operating system
  • Pages viewed and site interactions
  • Cookies and similar tracking technologies used for analytics and functionality

We only collect information necessary to provide our services, operate our business, and improve your experience.

How We Use Your Information
We may use your information to:

  • Process and fulfill orders, including payment, shipping, and returns
  • Communicate with you about your orders or customer support inquiries
  • Send product updates, launch announcements, and exclusive offers
  • Provide early access to MAI Pilates products and other MAI offerings
  • Personalize your experience and recommend relevant content or products
  • Improve website performance, design, and customer experience
  • Detect, prevent, and address fraud or security issues

We do not sell or rent your personal information.

Payment Processing
All payments on our website are securely processed by trusted third-party payment providers, including ecommerce payment processors and “Buy Now, Pay Later” providers. These third parties may collect and store payment information in accordance with their own privacy policies.
We do not store your full credit card or payment details on our servers.

Third-Party Services
We may use third-party service providers to support our business, including:

  • Payment processors
  • Email service and marketing platforms
  • Analytics and reporting tools
  • Fulfillment centers and shipping carriers
  • Fraud detection and security partners

These services process information solely on our behalf and only to perform necessary functions.

Cookies and Analytics
Our website uses cookies and similar technologies to:

  • Enable essential site functions (such as shopping cart and checkout)
  • Remember your preferences
  • Understand how visitors use our site
  • Improve website design, performance, and user experience

You may disable cookies in your browser settings. Some features may not function properly if cookies are disabled.

Marketing Communications
If you join our waitlist or sign up for updates, we may use your email address (and any preferences you share) to send:

  • Product launch announcements
  • Restock notifications
  • Early access opportunities
  • Exclusive offers and brand content

You can unsubscribe at any time by clicking the “unsubscribe” link in any email. Your preferences will be updated promptly.

Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access the information we hold about you
  • Request correction or deletion of your information
  • Request a copy of your data
  • Withdraw consent for marketing communications
  • Request details about how your information is processed
  • File a complaint with your local data protection authority

To exercise these rights, please contact us at: info@maipilates.co

Data Security
We implement technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. While no online system is 100% secure, we take steps to safeguard your data to the best of our ability.

Data Retention
We retain your information only as long as needed to:

  • Provide the services you request
  • Fulfill orders and maintain transaction records
  • Comply with legal or regulatory requirements
  • Resolve disputes and enforce our agreements

When information is no longer needed, we delete or anonymize it whenever possible.

Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. When we make updates, the “Effective Date” at the top of this page will be revised. Changes take effect when posted on our website.

Contact Us
If you have questions or concerns regarding this Privacy Policy or how your information is handled, you can contact us at:
MAI Pilates
Email: info@maipilates.co