Shipping & Handling

Processing Times
Orders are processed within 2–4 business days unless otherwise noted. You will receive a confirmation email with tracking information once your order has shipped.

Pre-Orders
Pre-order items will ship according to the estimated timeline shown at checkout. These dates are estimates and may change due to production or carrier delays. Your order may ship in multiple packages depending on inventory availability.

Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method. Delivery times may vary depending on the carrier, destination, and seasonal volume. Delivery dates are not guaranteed.

Domestic Shipping (U.S.)
Standard delivery typically takes 3–7 business days after processing. Expedited shipping options may be available at checkout.

International Shipping
We ship worldwide. Delivery times typically range from 7–21 business days, depending on your location.
Please note:
   • Customs fees, import taxes, and duties are not included in your checkout total.
   • These charges may be applied by your country’s customs office and are the customer's responsibility.
   • Customs processing times vary by country and are outside of our control.
   • Tracking updates may be slower for some international destinations.
   • International orders may require pickup from your local post office or customs office before final delivery.

Order Tracking
A tracking email will be sent once your order ships. Please allow up to 48 hours for tracking updates to appear.

Lost, Stolen, or Delayed Packages
We are not responsible for:
  • packages lost by the carrier
  • packages marked “delivered” but not received
  • delays caused by the carrier or customs
For these issues, please contact the carrier directly. We will assist where possible.

Address Accuracy
Please double-check your shipping address at checkout. Orders cannot be rerouted once shipped. If a package is returned to us due to an incorrect or incomplete address, refusal, or failure to pick up from customs or the post office, reshipping fees will apply.

Shipping Fees
Shipping fees and international duties/taxes are non-refundable.

Delivery Issues
If your order arrives damaged, defective, or incorrect, contact us at info@maipilates.co within 7 days of delivery and we will assist you.