Returns & Refunds
30-Day Return Policy
We accept returns within 30 days of delivery.
To be eligible for a return, items must be unused, unworn, unwashed, and in their original packaging. A receipt or proof of purchase is required.
To start a return, email us at info@maipilates.co.
Returns must be shipped to:
10006 Santa Fe Springs Rd
Santa Fe Springs, CA 90670
Customers are responsible for return shipping costs.
Items sent back without requesting a return first will not be accepted.
For any questions, you can always reach us at info@maipilates.co.
Damages & Issues
Please inspect your order upon arrival and contact us immediately if you received a defective, damaged, or incorrect item so we can make it right.
Non-Returnable Items
We cannot accept returns on:
- worn socks
- used items
- sale items
- gift cards
For hygiene and safety reasons, socks must be unopened and in original packaging to qualify for a return. If you’re unsure whether your item qualifies, feel free to contact us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we’ll notify you if your refund is approved. Approved refunds will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since approval, contact us at info@maipilates.co.
Shipping Costs
Please note that original shipping fees are non-refundable.
